Electronic Pension Certificate in Diia: How to Obtain and Use It

Ukrainian pensioners now have access to another modern digital public service – an electronic pension certificate in the Diia app. This digital solution makes it easier to confirm pensioner status and simplifies interaction with public authorities and other institutions.

The introduction of the electronic pension certificate is another important step in Ukraine’s digital transformation. It provides pensioners with convenient access to their pension document directly from a smartphone and reduces the need to carry a physical document.

What is an electronic pension certificate?

An electronic pension certificate is an official digital document confirming a person’s pensioner status. It can be displayed electronically through the Diia app and used in accordance with Ukrainian legislation and the rules applicable to digital documents.

Why choose an electronic pension certificate?

• Speed. The digital format can simplify access to the pension certificate after the necessary information has been processed by the Pension Fund of Ukraine.
• Convenience. All you need is a smartphone with the Diia app installed. Your pension certificate can be available directly on your phone whenever you need it.
• Security. Digital documents in Diia use modern technologies designed to protect users’ information and reduce the risks associated with losing a physical document.
• Less paperwork. Using digital documents reduces the need to carry and store additional paper or plastic documents.

How to obtain an electronic pension certificate?

1. Apply to the Pension Fund of Ukraine. Depending on the applicable procedure, an application can be submitted through the PFU electronic services web portal or by contacting a Pension Fund service center.

2. Submit the required information. Complete the relevant application and provide the information and documents required by the Pension Fund.

3. Check the Diia app. Once the necessary information has been processed and the electronic pension certificate has been created, it may become available in the Diia app, provided that the relevant data are correctly recorded in the state registers.

What information may be required?

– Taxpayer Identification Number (RNOKPP).

– Contact telephone number.

– Email address.

– Other information or documents required by the Pension Fund of Ukraine for issuing the pension certificate.

What should you do if you have questions?

If you have any questions about obtaining an electronic pension certificate, you can contact the Pension Fund of Ukraine for information about the applicable procedure or seek legal advice from the specialists of the Pension Center.

Additional benefits:

1) Convenient access to your pension document: you can keep the electronic pension certificate on your smartphone and access it through the Diia app when necessary.

2) Easy presentation: where Ukrainian legislation permits the use of the electronic pension certificate, it can be presented directly through the Diia app without carrying a separate physical document.

3) Integration with digital public services: the electronic pension certificate forms part of Ukraine’s broader digital public services ecosystem, making interaction with government institutions more convenient for pensioners.

An electronic pension certificate provides a convenient and modern way to confirm your pensioner status. If you experience difficulties obtaining or displaying your pension certificate in Diia, the Pension Center can help you understand the procedure and resolve issues related to your pension documents.